🔒 Privacy Policy

At SoapRa, we are committed to protecting your privacy and handling your personal information with care and transparency. This policy outlines how we collect, use, and protect your information in accordance with the New Zealand Privacy Act 2020.

📋 Information We Collect

We collect personal information from you, including:

  • Name

  • Contact Information – Phone number, Email address

  • Location – Physical address

  • Interactions with us

  • Billing or purchase information

You are not required to provide personal information to us. However, if you choose not to, we may be unable to provide certain services—such as processing your orders or sending you updates about your purchases.

🛍 How We Use Your Information

The personal information you provide may be used for:

  • Communicating with you about your orders or inquiries

  • Processing payments and fulfilling purchases

  • Marketing our products and services to you

  • Conducting statistical analysis and research

  • Improving our website and customer experience

  • Performing credit checks (if necessary)

  • Research and development

🌐 Website Usage & Cookies

We may collect technical information when you visit our website, including how you browse and interact with it. This may include:

  • IP address

  • Browser type

  • Device identifiers

  • Pages visited and time spent

We use cookies (small alphanumeric identifiers) to enhance your experience and personalize content. You can disable cookies in your browser settings, but doing so may limit some website functionality.

🤝 Sharing Your Information

We do not sell your personal information. However, we may share it in the following circumstances:

  • With trusted service providers who help us operate our website or fulfill orders

  • In the event of a business sale or acquisition

  • When required by law or in response to a legitimate request from a law enforcement agency

Some of our service providers may store your information on secure servers located outside New Zealand, which may be subject to different privacy protections.

🗃 Data Retention

We retain your personal information for two years, after which it is securely destroyed.

🧾 Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Ask for corrections if you believe any information is inaccurate

To make a request, please contact us at:

📧 Email: soapra2023@gmail.com 📞 Phone: 020 401 00276 🏡 Address: 309 Dalefield Road, RD1, Carterton, 5791, New Zealand