📦 Shipping Policy

We want your order to arrive safely and promptly. Here's how we handle shipping:

• Courier Service: We use CourierPost NZ as our main door-to-door shipping agent for all deliveries within New Zealand.

• Processing Time: Orders are packed and dispatched within 2 working days of purchase.

• Delivery Timeframe: Once dispatched, we expect your parcel to arrive within 14 days of purchase. Delivery times may vary slightly depending on your location and public holidays.

• Tracking: A tracking number will be provided once your order has been shipped so you can follow its journey to your doorstep.

• Delivery Address: Please ensure your delivery address is accurate and complete. We are not responsible for delays or losses due to incorrect address details.

• Rural Deliveries: Please allow extra time for rural or remote area deliveries.

• 🚚 Shipping Delays

  While we aim to deliver your order within 14 days of purchase, unexpected delays may occasionally occur due to factors beyond our control—such as weather disruptions, courier delays, or high seasonal demand.

  • We will notify you promptly if we become aware of any delay affecting your order.

  • A tracking number will be provided so you can monitor your parcel’s progress.

  • If your order hasn’t arrived within the expected timeframe, please contact us and we’ll do our best to assist.

If you have any questions about your order or shipping, feel free to contact us—we’re happy to help!